Refund PolicyUpdated a month ago
IF THERE IS A FAULT OR ISSUE:
IF YOU’VE CHANGED YOUR MIND:
GI BIOME+ CANCELLATION POLICY:
If you have not yet sent your sample back to our laboratory you are not expected to return your test kit to us, but there will be a small charge of £25 to cover the kit cost which would be automatically deducted from your refund. This is due to the contents of the test kit which we are unable to accept and reuse.
Contact [email protected] where our friendly team can organise this for you.
Please note, this cancellation policy for any variation of the GI Biome+ test is invalid once your sample has been received at our laboratory. At this point we are unable to offer any refund even if within the 14 day cancellation window.