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Refund PolicyUpdated a month ago

We want you to love our products, but more than that we want you to love us. Our returns policies below are simple and designed with that in mind.


IF THERE IS A FAULT OR ISSUE:

Contact us right away at [email protected] Our friendly support team are here to support you and resolve any issues.


IF YOU’VE CHANGED YOUR MIND:

For all products (excluding any variation of the GI Biome+ test) you’re entitled to a full refund of the product excluding any delivery charges if applicable, provided you return the unopened/unsealed items to us within 14 days of receipt. We’ll still refund you if it takes up to 30 days though. We’re nice like that! Please include your name and email address details within the return parcel so we can seamlessly refund you upon receipt.


GI BIOME+ CANCELLATION POLICY:

If you change your mind after purchasing any variation of the GI Biome+ test, you are still in your rights to change your mind within 14 days of purchase provided you haven’t sent your sample back to our laboratory.

If you have not yet sent your sample back to our laboratory you are not expected to return your test kit to us, but there will be a small charge of £25 to cover the kit cost which would be automatically deducted from your refund. This is due to the contents of the test kit which we are unable to accept and reuse.

Contact [email protected] where our friendly team can organise this for you.

Please note, this cancellation policy for any variation of the GI Biome+ test is invalid once your sample has been received at our laboratory. At this point we are unable to offer any refund even if within the 14 day cancellation window.


IF YOU DON’T LIKE THE PRODUCT:

We want to help you to not just like, but love the product. Contact us in the chat, we're here to help.


RETURNS ADDRESS:

Gutology Ltd
Unit 19/23 The Enterprise Village

Prince Albert Gardens
Grimsby
North East Lincolnshire
DN31 3AT
United Kingdom

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